Your Privacy Matters

At Hai, we respect your privacy and are committed to protecting your data. This policy explains, in plain language, what information we collect, how we use it, and what your rights are.

1. Data We Collect

• Phone number: to verify your identity and sign you in.
• Name: shown to other users in your neighborhood.
• Location: to determine your neighborhood and show relevant local content.
• Gender: to show appropriate content (e.g. women-only section).
• Email (optional): for communication and account security.
• Content you create: posts, comments, reactions, messages.
• Operational data: basic technical logs used to improve performance and protect the service.

2. How We Use Your Data

• Show content relevant to your neighborhood.
• Send verification codes and service notifications.
• Improve the app's experience and performance.
• Protect the community from abuse and harmful content.

3. Location

• We use your location to determine your neighborhood and show local content.
• The app does not continuously track your location, and does not run location tracking in the background unless explicitly stated and consented to.
• Your precise location is not shared with other users.

4. Data Sharing

• We do not sell users' personal data.
• We do not share users' personal data with third parties for marketing purposes.
• We may share limited data only when:
  • Necessary to operate the service (hosting, push notifications, SMS verification).
  • Required to comply with the law or a lawful request.
  • Needed to protect users or prevent abuse and fraud.
  • You have given explicit consent.
• Your name and posts are visible to residents of your neighborhood. Your phone number is never shown to other users.

5. Data Retention & Deletion

• We retain your data while your account is active.
• When you delete your account, your personal data is deleted or anonymized where possible.
• Some records may be retained for a limited period for legal, security, abuse-prevention, or audit purposes.

6. Security

• All requests use encrypted connections (HTTPS).
• Internal access controls limit data access to authorized personnel only.
• We apply reasonable administrative and technical safeguards.
• No internet service can guarantee absolute security.

7. Your Rights

• Access your personal data and request a copy.
• Correct or update your account information at any time.
• Delete your account from the app settings or by contacting us.
• Report content or users that violate our policies.
• Block any user to stop seeing their content and messages.
• Reach our support team at any time.

8. Service Nature & Disclaimer

• Hai is a platform that connects neighbors and local users.
• Hai is not a party to any transaction, agreement, ride, service, or marketplace deal between users.
• Users are responsible for verifying information and dealing safely.

9. Emergency & Urgent Content

• Always verify urgent or emergency information before acting on it.
• We may review, hide, or remove emergency content when necessary for safety or policy reasons.
• The app is not a substitute for official emergency services.

10. Age Requirement

You must be at least 13 years old to use Hai. If you are under this age, you are not permitted to use the app. Minors may be required to obtain parental consent where applicable law requires.

11. Cookies

We only use essential cookies to run the app (login, language, theme). We do not use advertising or tracking cookies, and we do not share data for advertising purposes.

12. Policy Updates

• We may update this policy from time to time.
• For material changes, we will notify you through appropriate means (in-app or by email).
• Continued use of the app after an update means acceptance of the updated policy.

13. Contact

For any privacy or data question, reach us at support@hai-app.net.